Learning to drive contact information
All theory test and driving tests are managed and conducted by the Driving Standards Agency (DSA). The theory test and driving test booking telephone numbers below are automated services although a DSA member of staff can be contacted by listening to the available options.
Lost theory test certificates
If you have lost your theory test certificate and need your theory pass number for booking a practical driving test, use the contact information below.
Start learning to drive
Learning to drive can be costly and challenging. Although friends and family can help with the learning to drive process, it is important that a driving instructor is used either as the sole trainer or a combination between the instructor and family or friends.
It's not always easy to tell a good driving instructor from bad. Generally the best approach is ask for recommendations or look for online reviews - although this won't guarantee a good quality instructor.
However you found a driving school or instructor, ask them a few questions before booking a lesson.
Is your instructor fully qualified or a trainee driving instructor? There's nothing wrong in using a trainee driving instructor for learning to drive, but a fully qualified instructor will have passed all the tests and may have greater experience.
Does your instructor teach locally and are they familiar with the local driving test routes? Knowing all the test routes that the driving examiners take you on is not important, but having a good knowledge of the difficult areas certainly will benefit you. An experienced local instructor will know these routes.
Don't always be too assured by a school advertising high driving school or instructors pass rates. There are many variations on pass rates.
Ensure that you will take the driving test in the same car as that you are learning to drive in. A car that you are familiar with driving will be much easier on the test.
Ensure that you will have the same instructor throughout the entire learning to drive course as different instructors us different teaching techniques and may become confusing.
Before signing up for an entire course, take an assessment lesson whether you're a total novice or had previous driving experience. This first driving lesson will of course either start or continue your learning to drive process, but the importance of this initial lesson is to enable you to establish if you and the instructor get along and that you clearly understand the way in which they teach.
You should also ensure that your instructor is patient, friendly and understanding to any mistakes that you make.
Learning to drive
Learning to drive can be time consuming and costly. The Driving Test Tips website offer plenty of tutorials and help for learner drivers, experienced drivers intending on taking the UK driving test, plus advice once passed.
What age must I be to start learning to drive?
To drive on a public road, you must be at least 17 years of age. Certain driving schools do offer driving lessons conducted on private land. In this situation, you can start learning to drive at a younger age than 17.
I'm 17, what do I need to start learning to drive?You will need to apply for your provisional driving licence. The current fee for a provisional driving licence is £50 and can be applied for in two ways;
1. The easiest way is to apply online. By visiting the official direct.gov.uk website, you can apply for your licence providing you are:
2. Obtainable from most Post Offices, application form D1 and a photo card application form D750 should be completed and sent up to 3 months before your 17th birthday to: DVLA, Swansea, SA99 1AD. Once you have received your provisional driving licence, you are able to start learning to drive. Getting off to a good start is essential, so read our tips on finding a good driving instructor.
The theory test
When can I take the theory test?
Your theory test can be booked and taken once you receive your provisional driving licence and are 17 years of age.
Book theory test by phone
Telephone the DSA on 0300 200 1122, welsh language 0300 200 1133 or textphone 0300 200 1166. You can use the telephone service from Monday to Friday 8am to 4pm.
Book theory test online
The easiest way to book a theory test is online
Check or change or cancel theory test booking
If you did not receive a theory test confirmation e-mail or have forgotten the time and date of your theory test, you can check online when your date is. You can also use this to change or cancel your theory test. If you intend to cancel a theory test, allow at least 3 working days' notice to inform the DSA. Cancellations made within 3 working days (including Saturdays) will not be refunded. The same policy applies to changing a theory test date. A change of date is not possible unless 3 working days' notice is provided.
You will need your provisional driving licence number at hand to make any changes.
If you are struggling to study or pass the theory test, let your driving instructor know as learning to drive in itself combined with theory related questions and answers from your instructor will help.
Note; if you were unsuccessful in passing your theory test, you will need to wait 3 working days before you become eligible to re book the theory test. For help with passing the theory test, please see our tutorial on tips for passing the theory test.
The practical driving test
When can I book my driving test?
To book your driving test, you will need to have received your provisional driving licence and to have passed your theory test. Once you have chosen your driving test centre, you can book your practical driving test.
You can use the telephone service from Monday to Friday 8am to 4pm.
Book a driving test online
You can select your preferred driving test centre and book your driving test online. This process takes around 15 minutes.
Cancel or reschedule a driving test
The DSA state that 3 clear working days must be providing if you wish to cancel or reschedule the driving or theory test. To cancel, reschedule or check a practical driving test appointment, ensure you have at hand at least two of the following pieces of information:
DSA cancelling driving tests
The DSA can on occasions cancel driving tests. If your driving test has been cancelled, you will receive notification in the post. Driving tests can be cancelled due to:
In this situations, the DSA will automatically rebook your practical driving test at the next earliest appointment. If this date and time is not convenient, you may change the driving test date or cancel the driving test.