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Watford Theory Test Centre

Detailed below provide the Watford Pearson Professional Theory Test Centre contact address direction, services offered and advice for booking and taking your theory test.

Driving Theory Test Centre Address
1st Floor, Cassiobury House
11-19 Station Road
Watford
Hertfordshire
WD17 1AP

Toilets: Yes
Disabled access:
Translator Booth: No
Welsh Online: No
Tests Available: Car, motorcycle, lorries, buses and coaches
Telephone Number: 01923609709

FINDING Watford THEORY TEST CENTRE

Train stations and bus stations are often a short walk from most theory test centres.

Railway Station
Station Road
Watford
WD17 1EU
ST4 2AA

Station telephone number: 0121 634 2040. Train station is approximately a 2 minute walk from Watford Theory Test Centre.

 
Arriving by car: A car park is located off ‘The Avenue’ which is around 10 minutes walk to the theory test centre. No parking facilities at the theory test centre.



BOOK A THEORY TEST AT Watford THEORY TEST CENTRE

All you will need to make a theory test booking is your provisional driving licence, all you’ll need a few details from this. You can book the theory test via one of the two methods detailed below. The Driving and Vehicle Standards Agency (DVSA) are responsible for managing all theory test bookings and Pearson Professional conduct the theory tests. Whilst making a booking, be sure to mention if you have any reading or hearing difficulties as help is available during the test.




Book a theory test by telephone
Booking a theory test can be made via the automated telephone line. You do not need to speak to anyone although there is an option to speak to a DVSA member of staff should you have any concerns or questions. Theory test bookings can be made in Watford by visiting the book a driving theory test section.

Book a theory test online
Booking a theory test via the internet is often the most popular due to the system displaying theory test time and date availability, allowing you to select a free slot. To book your theory test in Watford, see the book a driving theory test section for all DVSA theory test booking information.

RESCHEDULING OR CANCELLING THE THEORY TEST

You are entitled to reschedule the theory test for an alternative date and time, or cancel the test to receive a full refund. Please allow for a minimum of three working days notice (including Saturdays) for either of these to be possible.

AFTER YOU HAVE BOOKED YOUR TEST

After you have completed your theory test booking, you’ll receive an e-mail from the DVSA. Check your junk mail in case you didn’t receive it. This e-mail will confirm the theory test date appointment and provide you with a reference number. Although not essential to take to the theory test centre, it’s advisable to print this e-mail to show to the centre staff if any problems arise.

ATTENDING THE THEORY TEST

To aid in avoiding any issues on your arrival to Watford Theory Test Centre, bring along a printout of the confirmation e-mail you received from the DVSA. Please ensure you arrive at the test centre with your plastic photocard licence. The paper counterpart is no longer required. If you still retain the old style driving licence, this along with a suitable form of identification such as a valid passport must be taken. If you do not have a passport, you must apply for a new-style driving licence and take this with you.

Unless such items are taken, Watford Theory Test Centre will be unable to conduct the test and you will lose your theory test booking fee. If you have misplaced your licence, contact the DVLA who will send you a replacement. See the learning to drive section for information on obtaining a new licence. Late arrivals to Watford Theory Test Centre who miss the allotted time slot will be unable to sit the theory test and will also lose the booking test fee.

Watford THEORY TEST CENTRE REVIEW

Reviews provide us with an insight into into a product or service. Write a short review of Watford Theory Test Centre to let other know if the test centre was easy to find, if you went by car, were there parking facilities? Were the test centre staff polite and helpful and what were the centre facilities like? That’s just an example, but don’t forget to tell us if you passed. Reviews are quick and simple, no sign up and only your nickname will be displayed. To ensure your review meets our guidelines, please read our Terms and Conditions prior to submission.




Name
Rating
Review

★☆☆☆☆
1 5 1
“Poor customer service. No contact details.”
★☆☆☆☆
1 5 1
“Zero stars. My daughter and I arrived 45 minutes before the test and could not find the test centre and hence missed the test. The directions are non-existent and there no one answers the phone on Saturday morning. It is disgraceful.”
★☆☆☆☆
1 5 1
“No stars at all , i though I'll fail on questions , didn't then on this very easy video part , software start to going funny and fail because of that . They didn't want to see or pay any attention .”
★☆☆☆☆
1 5 1
“Why is the booking reception lady so rude - unsmiling, no please or thank you when taking your details and the "gentleman" who logs on the computers so similarly rude??? Candidates are already apprehensive and these people just make the experience of attending the test at Watford so much more of an ordeal. Give them a course in good customer service asap!!!”
★☆☆☆☆
1 5 1
“It seems staff at the centre beleive basic manners should be left at home i was shocked at the way I was spoken to by a elderly member of staff because I was fourty minutes early. They could have politely mentioned I was early and to wait elsewhere but no it seems talking to someone like they are muck was how they chose to deal with the situation. It's appalling they work in a dvla test centre not running Buckingham palace. You wouldn't Disrespect someone on the street like that no excuse”
★☆☆☆☆
1 5 1
“Yes I passed firstly. But the 2 older men you have working for you on a Saturday morning have to be the most rudest I have ever met! Told I wasnt allowed to sit down whilst waiting . This is a standing area not sitting. Nice to be spoken to so badly whilst your nervous as it is . Total disrespect would never recommend this place at all mainly because of the staff”
★★★★★
5 5 1
“Took my theory today. I failed on each bit by one mark. However, the staff were really superb and sympathetic. First class service. Would recommend Watford to anyone. Well done guys.”
★☆☆☆☆
1 5 1
“Once I am in the centre there was a sense that I was dealing with prison officers and not stuff of a public office. Customer service was appalling. I was literally shouted at for not having taken my watch and mobile phone beforehand. There were an old white man and a black woman who very aggressive and showing no sign of enjoying their job. They really shouldn't be on the front office. They bullied and intimidate me because I don't speak good English. I am a shy person by nature so I couldn't confront them and left that anger boiling inside me. It affected enormously the way I passed my exam. I lost concentration and as a consequence I didn't pass my test. So all I can say about customer service there is sh*t sh*t sh*t...”
★☆☆☆☆
1 5 1
“Theory test cancelled at last minute due to some technical problem in their computers....Got a very easy & stupid answer "SORRY".....DATS ALL”
★☆☆☆☆
1 5 1
“Lady on reception was rude and made me feel as though I had something to hide. Told me my result before I left and said it was my lucky day.. Made me feel like a criminal for having a tattoo. Not the kind of atmosphere needed for a test environment - just judgemental and rude.”
★☆☆☆☆
1 5 1
“I have been phoning to find out if I can bring and store a suitcase at the centre. No way of finding out and no direct contact details. Poor. Guess I'll be turning up with my case and hoping for the best.”
★☆☆☆☆
1 5 1
“My daughter took her theory test today. For the hazard section there was no visible cursor for her to point to the hazards on the screen. I have been trying call the centre to discuss this but the phone call just gets cut off. Typical shoddy government organisation that would have gone out of business years ago if it was a private company”
★☆☆☆☆
1 5 1
“NO STARS! What a bunch of rude unhelpful people! I couldn't believe how both receptionists spoke to me, seems I'm not the only one to think the staff are horrendous.”
★☆☆☆☆
1 5 1
“No starts for them, they f**king rude I just lost my £23 for f**king 1min late. They have no idea how i get there”
★☆☆☆☆
1 5 1
“Very disappointed with the customer service arrived 2 minutes late to when my test starts, I could't locate the test center since there was no sense of direction. The person at the desk was very rude and told me you are 18 min late even though my test started just 2 minutes ago. Even though there was space, he told me there was no space.”
★★★★★
5 5 1
“Had a great experience, from when I initially entered the building when I met the security guard who gave me the directions and celebrated with me, when I told him my result. The people upstairs were pleasant and their service was quick.”
★☆☆☆☆
1 5 1
“Very rude miserable staff, no cursor during the hazard section. They said my friend(who is disabled) was not allowed to wait inside the centre even though it was empty meaning he had to wait outside in hot weather by himself really not impressed. travelled an hour to get there as well.”
Watford Theory Test Centre Overall rating: ★☆☆☆☆ 1.4 based on 17 reviews
5 1



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